RENTAL JOURNEY & GAME CARE

Everything from choosing a game to sending it back, with the charges spelled out.
A multi-generational family sitting together on the floor and armchair in a cozy room, enjoying a card game around a coffee table

Choosing a game

Browse by Occasion, player count, or time available. If you’re unsure, contact us for a recommendation before you order.

Selecting a rental period

Pick 1 week (7 days), 2 weeks (14 days), or 1 month (30 days). The monthly rate is the best value per day. Your period starts on the day you receive or collect the game.

Placing a rental order

Add your game and period, choose collection or delivery, and check out. You’ll see the rental price and any deposit before you confirm.

Order confirmation

We email a confirmation with your game, period, dates, price, deposit, and collection or delivery details. The rental agreement forms when we send this confirmation.

Payment

Payment is taken securely online at checkout by card. We don’t store full card details.

Security deposit

Higher-value games carry a refundable deposit, shown at checkout (typically £15– £40 depending on the game’s replacement value). It’s held as a card pre- authorisation and released when the game is returned complete and undamaged, usually within 5 working days of our checks.

Collection or delivery

Free collection from our Manchester unit during business hours.
Courier delivery to UK mainland addresses for £4.95 each way. Return delivery is arranged with a prepaid label or courier collection.

Receiving the game

Delivery to most UK mainland addresses takes 2–4 working days after dispatch. You’ll get tracking where available.

Checking the box and components

When it arrives, open the box and glance over the enclosed component checklist. Tell us within 48 hours if anything is missing or damaged so it’s logged against us, not you.

Preparing for the first session

Clear a clean, dry table, keep the checklist handy, and read any quick-start card we include. Punchboards and cards come ready to play.
Hand moving a blue pawn on a classic Ludo board game placed on a coffee table with drinks nearby

Caring for rented games

Treat rented games as you’d hope to receive them:
  • Keep food and drink away from cards, boards, and tokens.
  • Handle cards gently — no bending or folding. Sleeved
    cards should stay sleeved.
  • Fold boards along existing creases only.
  • Store components in their trays or bags between
    sessions, box kept flat and dry.
  • Keep small pieces away from young children and pets.
Close-up shot of two people playing a board game with colorful game pawns and rolling yellow dice on a table

Extending the rental period

Need longer? Request an extension before your due date and we’ll charge the extra time pro rata at the weekly rate. Extensions depend on the game not being reserved by someone else.

Returning the game

Use the component checklist to confirm everything’s present, repack neatly, and return by your arranged method on or before the due date. Your period ends when the game is collected or postmarked back to us.

Late returns

If a game comes back late without an agreed extension, we charge £2 per day, per game, capped at that game’s monthly rental price. We’ll always remind you first.

Missing components

Tell us promptly. Where a replacement part is available, we charge only the cost of that specific component. We charge the full replacement value only if the missing piece makes the game unplayable and no spare exists.

Lost games

If a whole game can’t be returned, we charge its replacement cost (current retail price), less any deposit already held. We’ll show you the figure before charging.

Accidental damage

Minor wear from normal play is expected and never charged. For accidental damage, we charge the proportionate repair or part- replacement cost, or the replacement value only if the game is beyond use.

Damage assessment

We assess returns fairly against the checklist and the game’s condition on dispatch. We’ll explain any proposed charge in writing with the reason and amount, and give you a chance to respond before taking payment.

Cancellations

You can cancel a rental agreement made online within 14 days under your distance-contract rights (see Terms). If you haven’t yet received the game, you get a full refund including any standard delivery. If you asked us to start delivery within that window and then cancel, a proportionate charge may apply for what’s already been supplied.

Refund conditions

Refunds are made to your original payment method, normally within 14 days of us agreeing the refund or receiving the returned game. Deposits are refunded separately once return checks are complete.

Complaints

Contact us first and we’ll acknowledge your complaint within a few working days. We aim to resolve issues quickly and fairly (see Contact and Terms for the full procedure).

CUSTOMER SUPPORT

Email info@neklatura.org for help with any rental, return, extension, or component issue.
CONTACT THE CURATOR