TERMS OF SERVICE

Last updated on 13 July 2026

01 Service overview

Neklatura provides a board game rental (hire) service in the United Kingdom. We lend physical board games for fixed periods. We do not sell the games we lend, and ownership always remains with us.

02 Applicability of these Terms

These Terms apply to every rental made through neklatura.org. By placing an order you agree to them. Please read them alongside our Privacy Policy and Rental Journey & Game Care page.

03 Customer eligibility

You must be 18 or over and resident in the United Kingdom, able to enter a binding contract, and provide accurate contact, delivery, and payment details.

04 RENTAL ORDERS

You place an order by selecting a game, choosing a rental period, choosing collection or delivery, and completing checkout. Prices and any deposit are shown before you confirm.

05 GAME AVAILABILITY

All rentals depend on availability. Occasionally a game may become unavailable after ordering; if so, we’ll offer an alternative or a full refund.

06 RENTAL PERIODS

We offer three fixed periods: 1 week (7 days), 2 weeks (14 days), and 1 month (30 days).

07 RENTAL PRICES

Prices are shown per game and per period in GBP and include VAT where applicable. Indicative pricing: £6 to £13. The exact price is confirmed at checkout.

08 PAYMENTS

Payment is taken securely at checkout by card. We do not store full card details.

09 Security deposits

Some higher-value games require a refundable deposit (typically £15–£40), shown at checkout and held as a card pre-authorisation. It is released once the game is returned complete and undamaged, normally within 5 working days of our checks.

*A deposit is security only and does not cap or replace your rights or our proportionate charges.

10 ORDER CONFIRMATION

We confirm your order by email, setting out the game, period, dates, price, deposit, and collection or delivery details.

11 FORMATION OF AGREEMENT

The rental agreement forms when we send your order confirmation.

12 Collection and delivery arrangements

You may collect free from our Manchester unit during business hours, or choose courier delivery to a UK mainland address for £4.95 each way. Return is by prepaid label or arranged courier collection.

13 RENTAL DURATION

Your period starts on the day you receive or collect the game and ends on the due date. Return is treated as complete when we collect the game or it is postmarked back to us.

14 CUSTOMER RESPONSIBILITY

While a game is in your care you are responsible for keeping it complete, clean, and undamaged beyond normal play, and for returning it on time.

15 CHECKING GAMES

On receipt, check the box against the enclosed component checklist and report any missing or damaged items within 48 hours. Issues reported in this window are logged against us, not you.

16 PROPER USE AND CARE

Please use games as intended, keep food and drink away, handle cards and boards carefully, and store components safely between sessions. Full guidance is on our Rental Journey & Game Care page.

17 Rental extensions

Request an extension before your due date. If the game isn’t reserved by another customer, we’ll extend it and charge the extra time pro rata at the weekly rate.

18 Late returns

If a game is returned late without an agreed extension, we charge £2 per day, per game, capped at that game’s monthly rental price. We’ll remind you before charges apply.

19 MISSING COMPONENTS

If a component is missing on return, we charge only the cost of that specific part where a replacement is available. We charge the full replacement value only where the missing piece makes the game unplayable and no spare exists.

20 LOST GAMES

If an entire game can’t be returned, we charge its current replacement cost, less any deposit held. We’ll confirm the figure before charging.

21 DAMAGED GAMES

Normal wear is expected and never charged. For accidental damage, we charge the proportionate repair or part-replacement cost, or the replacement value only where the game is beyond use.

22 ASSESSMENT PROCEDURES

We assess returns against the checklist and the condition on dispatch. Any proposed charge is explained to you in writing, with the reason and amount, and you have an opportunity to respond before we take payment. Charges are always proportionate to actual loss.

23 RETURN PROCEDURES

Use the checklist to confirm all pieces are present, repack neatly, and return by your arranged method on or before the due date.

24 Order cancellations

You may cancel before a game is dispatched or collected for a full refund. Cancellation rights for online orders are set out in section 26.

25 Refund conditions

Eligible refunds are made to your original payment method, normally within 14 days of us agreeing the refund or receiving the returned game. Deposits are refunded separately after return checks.

26 Consumer rights — cancellation of distance contracts

Because rentals are agreed online, you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting the day the agreement is made.

Placing an order, paying, or receiving a game does not by itself remove this right.

If you cancel before the game is dispatched or collected, you receive a full refund including standard delivery.

Because rental is a service you can begin during the cancellation period, we only start supplying it within the 14 days if you expressly ask us to (for example by requesting delivery straight away). If you then cancel after supply has begun, you may owe a proportionate amount for the service already provided up to the point you told us you were cancelling. You do not lose the right to cancel simply because supply has started.

To cancel, contact us at info@neklatura.org.

27 Consumer rights — Consumer Rights Act 2015

Under the Consumer Rights Act 2015, games we hire to you must be as described, of satisfactory quality, and fit for purpose, and our service must be carried out with reasonable care and skill. If a game arrives faulty, incomplete, or not as described, contact us for a repair, replacement, or refund as appropriate. These rights are in addition to your cancellation rights above and cannot be excluded.

28 Complaints procedure

If something’s gone wrong, email info@neklatura.org. We’ll acknowledge your complaint within a few working days and aim to resolve it fairly and promptly. If we can’t resolve it between us, you may pursue your statutory consumer rights.

29 Intellectual property

The Neklatura name, website content, and original text are our property or licensed to us and may not be copied without permission.

30 Third-party trademarks

Board game titles, artwork, and trademarks belong to their respective publishers and rights holders. We rent genuine physical copies and use these names only to identify the games available; no endorsement or affiliation is implied.

31 Website availability

We aim to keep the site available but can’t guarantee uninterrupted access and may suspend it for maintenance or reasons beyond our control.

32 Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, or for your statutory consumer rights. Subject to that, we are not liable for losses that were not reasonably foreseeable or that arise from your misuse of a rented game.

33 Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, such as extreme weather, courier disruption, or supply failures. We’ll let you know and offer a suitable alternative or refund where appropriate.

34 Governing law

These Terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.

35 Contact information

Neklatura
1 St Peter’s Square, Manchester, M2 3AE, United Kingdom
+44 161 850 37 24
info@neklatura.org